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Tenant Info

This page sets out some commonly used resources for our tenants.

General maintenance & repair advice

As your property manager we take requests for maintenance and repairs very seriously. We ask you, as the tenant, to let us know when you believe the property may need repairs and maintenance work done. It is our strict policy that all general maintenance advice is given to the managing office in writing.

In order for a maintenance or repair to be attended to, please complete a Maintenance Request Form and return to your property manager at your Ray White office. The property manager and/or a tradesperson will be in contact with you. This request can be faxed, posted or delivered to the office.

Rent payment

The preferred rent payment system of the Ray White network is the Ray White Payment Gateway. This system has been chosen to offer the best service to both our tenants and our property owners.

The Ray White Payment Gateway allows tenants to pay by automatic direct debit, telephone and Internet from a savings account or credit card account. In addition, the Ray White Payment Gateway allows tenants to pay cash over-the-counter at Australia Post and via BPAY through their own Financial Institution.

For more information about the Ray White Payment Gateway, please contact our office.

Payment Gateway can be accessed from this page:

Ultimately, each of our offices makes a decision about the payment systems used based on the conditions of the local market.

Existing Advantage Card users may access via the link below:

We take all feedback seriously, and we have a strict set of policies to deal with them. If you wish to make a complaint or give other feedback, please send an email to